Contact & Grievance Redressal

We are dedicated to resolving any operational issues or data concerns you experience. If you have questions about our terms, privacy rights, data processing, or subscription billing, please utilize the contact paths detailed below.

1. Customer Support

For routine assistance, technical setups, FAQ adjustments, and billing clarifications, please contact our support desk:

• Support Email: support@vyapaarsathi.ai
• Response SLA: We respond to all standard support tickets within 24 to 48 hours on business days.
• Working Hours: Monday to Saturday: 10:00 AM - 6:00 PM IST.

2. Grievance Redressal

In accordance with the Indian Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to handle escalated complaints regarding data privacy, security violations, or platform compliance concerns.

If your support ticket has not been resolved within our standard timeline, or if you wish to file a formal complaint, please contact our Grievance Officer directly:

• Grievance Officer Name: Mr. Rajesh Kumar
• Designation: Head of Compliance & Data Security
• Postal Address:
  VyapaarSathi AI Tech Solutions,
  Shankar Nagar Road, Raipur,
  Chhattisgarh - 492001, India
• Direct Email: compliance@vyapaarsathi.ai

3. Grievance Investigation Timeline

Upon receiving a formal complaint from a verified account holder:

• We will acknowledge receipt of the grievance within 36 hours.
• We will conduct an internal investigation and supply a formal resolution plan or response to the complainant within 15 days from the date of receipt, as mandated under applicable IT laws.