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Privacy Policy

Last Updated: June 13, 2026

At VyapaarSathi AI, we value the trust you place in us. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal and business data, when you access our platform, use our AI WhatsApp sales assistants, and interact with our services.

By using our services, you consent to the collection and use of information in accordance with this policy. We comply with Indian technology laws, including Section 43A of the Information Technology Act, 2000, and the rules framed thereunder.

1. Information We Collect

We collect information to provide better services to our business clients and their customers. The categories of information we collect include:

  • Business Account Information: Your business name, type, location/city, official contact person name, email address, WhatsApp business phone number, and billing/payment preferences.
  • Customer Interaction and Enquiry Data: Customer chat history, names, phone numbers, specific service requirements, location coordinates if shared, and appointment logs processed by the AI assistant.
  • Technical and Usage Logs: Access logs, IP addresses, browser types, interaction durations, device metrics, and assistant reply performance stats.
  • Payment Information: For processing subscriptions, we utilize secure third-party payment gateways. We do not store raw credit card numbers or banking passwords on our local servers.

2. How We Use the Information

We process data for the following specific purposes:

  • To set up, train, and run your business-specific WhatsApp AI assistant.
  • To extract structured leads (such as names, requirements, and urgency) and present them on your dashboard or notify your team.
  • To compile daily activity summaries (e.g. leads captured, missed chats recovered, appointments booked).
  • To billing, subscriptions, and operational accounts maintenance.
  • To monitor assistant performance, prevent service disruption, and update FAQ capabilities.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal or business data to external marketing companies. Data is disclosed only to:

  • Approved Service Integrations: Official API channels (such as Meta Platforms / WhatsApp Cloud APIs) required to transmit messages.
  • Hosting and Infrastructure: Encrypted cloud database infrastructure suppliers (such as AWS or Google Cloud).
  • Legal Mandate: Law enforcement or government authorities when required under official procedures of the Information Technology Act, 2000.

4. Data Security

We implement strict technical and organizational safeguards to protect your records. All chat logs and leads are stored in encrypted databases. Access to client data is strictly restricted to authorized engineers on a need-to-know basis to assist with troubleshooting and training. For detailed security methodologies, please read our Data Processing & Security Policy.

5. Your Rights and Deletion Requests

You own your data. Business owners can request a full CSV export of all captured customer leads or request permanent deletion of their account records by contacting our support team at support@vyapaarsathi.ai. We process deletion requests within 7 working days, subject to regulatory tax and billing logs retention.

6. Changes to This Privacy Policy

We may update this policy periodically to reflect platform upgrades or legal modifications. Any updates will be posted on this page with an updated "Last Updated" timeline.